Iddompet FAQ – FAQ Malaysia Players, Answered

The minimum age to open an account and play at iddompet is 18. This is a mandatory requirement that cannot be waived. iddompet conducts age verification during the KYC process, and any account found to belong to an underage individual will be closed immediately, including any existing balance.

No. Each individual is only permitted to hold one iddompet account. Owning multiple accounts is a serious violation of iddompet's Terms and Conditions. If multiple accounts are found to belong to the same person, all accounts may be closed and balances may not be returned.

Log in to your account, go to the "Account Settings" or "My Profile" section, and update the relevant details. Some changes such as your email require verification through your old email address for security purposes. If you run into any issues, contact iddompet live chat support.

For KYC (Know Your Customer) verification before your first withdrawal, you will need to provide: (1) A copy of a valid MyKad or passport; (2) Proof of current address such as a utility bill or bank statement dated within the last 3 months; (3) Bank account or e-wallet details registered in your own name. The KYC process is typically completed within 1 to 2 business days.

The minimum deposit at iddompet is just RM20. This is one of the lowest minimum deposit limits in the industry, allowing players on a tight budget to enjoy the full iddompet experience. iddompet charges zero processing fees on all deposit methods.

Almost all deposits via FPX and e-wallets are credited to your iddompet account in under 5 minutes. Manual bank transfers may take slightly longer — between 15 and 30 minutes depending on your bank. If your deposit hasn't arrived after 1 hour, contact iddompet live chat support with your transaction proof.

Yes. All player funds at iddompet are held in accounts separate from the company's operating funds — meaning your money will never be used for business operations. In addition, all transactions are protected with 256-bit SSL encryption. Your funds are safe and can be accessed at any time.

The minimum withdrawal at iddompet is RM50. Maximum withdrawal limits depend on your account level and chosen withdrawal method. VIP players enjoy higher daily withdrawal limits. For specific details, check the Withdrawal or contact iddompet support.

Withdrawals may be delayed for several reasons: (1) KYC is incomplete — you need to submit identity verification documents first; (2) Bonus wagering requirements have not been met — check the bonus section of your account; (3) Bank details do not match the name on your iddompet account. If the reason is unclear, contact live chat support for immediate clarification.

No. All withdrawals from your iddompet account must be sent to a bank account or e-wallet registered under the same name as your iddompet account. This is a strict security policy to prevent fraud and money laundering. Any attempt to transfer funds to a third-party account will be declined and investigated.

Wagering requirements mean you must place bets totalling a set multiple of the bonus amount before the bonus funds can be converted into withdrawable cash. For example, if the wagering requirement is 30x and you receive a RM100 bonus, you must wager a total of RM3,000 before you can withdraw those bonus funds. The specific requirements for each bonus are listed on the Promotions.

Yes. iddompet offers a wide range of ongoing promotions for existing players including weekly reload bonuses, daily cashback, prize slot tournaments, birthday bonuses, personalised offers based on playing activity and a VIP programme with exclusive privileges. Check the Promotions regularly so you never miss a great offer.

Yes, absolutely. You can choose to opt out of all bonuses if you prefer to play with your own deposited funds without any wagering requirements. Contact iddompet support or state your preference when making a deposit. Playing without bonuses means you are free to withdraw your winnings without needing to meet any wagering requirements first.

Yes. The iddompet mobile app is available for both iOS and Android devices. The app is lightweight, fast and offers all the same features as the desktop version — including deposits, withdrawals, all games and live chat support. You can download the app via the Platform iddompet.

Yes. All slot games and table games at iddompet use a random number generator (RNG) that has been verified by independent auditing bodies. This ensures every game outcome is truly random and cannot be manipulated by anyone — including iddompet itself. Live casino games are run by real dealers in front of cameras in real time.

Two-factor authentication (2FA) is an extra security layer that requires a verification code from your phone each time you log in from a new device. To enable 2FA, log in to your iddompet account, go to "Security Settings" and follow the steps to link your authenticator app or phone number. iddompet strongly encourages all players to enable 2FA.

Act immediately: (1) Try to log in and change your password right away; (2) If you can't log in, use the "Forgot Password" function to reset it via your email; (3) Contact the iddompet support team via 24/7 live chat and state that your account may have been compromised; (4) We will temporarily lock your account and carry out an immediate security investigation.

Yes. iddompet is fully committed to responsible gaming. We provide deposit limit, loss limit, session time limit, cool-off period and self-exclusion tools — all of which can be activated independently in your account settings. If gambling is starting to have a negative impact on your life, we encourage you to use these tools or contact our team. Read more on the Responsible Gaming.